Becky Quick (Anchor) 00:00.110
tis the season for in store shopping courtney reagan has a closer look at the final retail push as shipping windows close and shoppers are forced to trek to the actual brick and mortar stores according what are the crowds looking like as we get into this crazy rush season here
Courtney Reagan (Senior Retail Reporter) 00:16.910
you know becky i think it feels pretty measured so far but that might be because christmas is on a thursday so maybe you don't feel as rushed going into the super saturday as normal but i still think it's going to be pretty nuts and you don't even necessarily have to get out of
Courtney Reagan (Senior Retail Reporter) 00:30.030
your car especially if you come to target around seventy five percent of orders placed on targets website or app so far this season have actually been fulfilled by order pickup or drive up and that is likely to accelerate here as the days dwindle a little closer towards
Courtney Reagan (Senior Retail Reporter) 00:46.590
christmas so adobe analytics predicts that thirty two to thirty seven percent of online orders will be picked up in stores in the final days before christmas around triple the typical percentage for the rest of the year at least according to emarketer now fulfilling online
Courtney Reagan (Senior Retail Reporter) 01:01.190
orders from store inventory can be a big i am saver for shoppers getting orders but also a significant cost saving for retailers themselves so ninety percent of targets online orders for pickup are ready for for within about ninety minutes this store happens to be one of the
Courtney Reagan (Senior Retail Reporter) 01:17.310
fastest fulfillers in the fleet target says pickup is about a ninety percent cost savings over its brown box delivery from a fulfillment center now kohl's bath and body works dick's sporting goods they all tell me that their pickup orders increase significantly in the week
Courtney Reagan (Senior Retail Reporter) 01:33.030
leading up to christmas more than double in fact for kohl's all three retailers say that many shoppers who pick up an online order actually end up buying something else while they're there almost a third do that at bath and body works so those incremental those radiated sales
Courtney Reagan (Senior Retail Reporter) 01:47.990
really critical for a retailer much harder to add an impulse buy or oh shoot a last minute thing i forgot for that teacher when you're ordering online becky
Becky Quick (Anchor) 01:56.750
right that's why when you go to the stores you got to wind through the kind of shopping queue and every step along the way you get fourteen other things in your face that while you're waiting maybe you grab something and pick it up
Courtney Reagan (Senior Retail Reporter) 02:09.350
that that is true although again if you go to target you can do the drive up you let them know you're here on the app and they put it right in your car but a lot of people also add a starbucks drink it turns out that caramel brulee latte is the most popular addition for those
Courtney Reagan (Senior Retail Reporter) 02:21.790
drive up offers
Becky Quick (Anchor) 02:24.230
i feel you i'm headed to the stores after i leave here court it's the first time i'm really trekking
Courtney Reagan (Senior Retail Reporter) 02:29.030
out to them it's the
Becky Quick (Anchor) 02:30.310
first time i know i did everything i could online up to this point
Courtney Reagan (Senior Retail Reporter) 02:33.550
you know it's funny and walmart did a survey and they said that eighty percent of the customers that they surveyed in their stores plan to shop in stores in the final two to three days before christmas so you're not alone yeah
Becky Quick (Anchor) 02:46.190
we can't avoid it and we all wait till the same time so it's going to be really crowded court thank you